Frequently Asked Questions

Click "List Your Franchise" in the top navigation or visit the Pricing page. You can start with a free Basic listing — just fill out the registration form with your franchise details and submit for review. Basic listings are live within 24 hours of approval.

Basic listings are reviewed and approved within 24 hours. Premium and Enterprise listings are prioritized and typically go live within 4 business hours. You'll receive an email confirmation at the address you registered with once your listing is approved.

You'll need your franchise name, category, a business description, contact information, website, year established, and Ontario location count. Premium and Enterprise listings also include investment details, photo gallery, highlights, and franchise financials.

Yes. Paid (Premium and Enterprise) listings include access to a listing management dashboard where you can update text, photos, videos, financial details, and contact information at any time. Basic listings can be updated by submitting a support ticket.

Basic is free and includes a simple profile with contact info and category placement. Premium ($79/month) adds priority placement, a photo gallery, highlighted listing border, enquiry management, and analytics. Enterprise ($199/month) adds a gold VIP badge, top-of-directory placement, unlimited media, press release distribution, and a dedicated account manager.

The Homepage Feature Spotlight ($14.99/week) places your franchise in the rotating "Featured This Week" section on the FranchiseOntario.com homepage — the highest-visibility position on the site. Spots rotate weekly among all active featured brands. This is available as an add-on to any plan.

Yes. You can upgrade, downgrade, or cancel at any time from your account dashboard. Changes to your plan take effect at the next billing cycle. There are no cancellation fees or long-term contracts.

No. The prices listed on our Pricing page are all-inclusive. Basic is completely free. Paid plans are billed at the listed rate with no setup fees, no hidden costs, and no contracts.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All billing is processed securely through Stripe and is in Canadian dollars (CAD).

Financial figures shown on franchise profiles (investment ranges, royalty rates, average unit volumes) are provided by the franchise brands themselves or sourced from publicly available franchise disclosure documents. FranchiseOntario.com does not independently verify these figures. Always request and review the official Franchise Disclosure Document (FDD) and consult a qualified franchise lawyer before making any investment decision.

A Franchise Disclosure Document (FDD) is a legally required document that franchisors in Ontario must provide to prospective buyers under the Arthur Wishart Act (Franchise Disclosure), 2000. It includes 23 items covering the franchisor's history, financial statements, fees, territory, training, and existing franchisee contacts. You must receive the FDD at least 14 days before signing any agreement or paying any money.

Each franchise listing includes a contact section with a direct inquiry form, phone number, and website link. Enterprise and Premium listings include a dedicated franchise inquiry email. Clicking "Request Franchise Info" will open a pre-populated email inquiry to the franchise's franchising team.

Review functionality is coming soon. In the meantime, ratings shown on listings are sourced from aggregated third-party review platforms. Verified franchisee review submissions will be introduced in a future update.

On the Sign In page, click "Forgot Password" and enter your registered email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam or junk folder.

If you haven't received a confirmation email within 24 hours of submitting, please check your spam folder first. If still no response, submit a support ticket through our Support page and our team will follow up within one business day.

Use the Support page to submit a report. Include the franchise name and what information appears to be inaccurate. Our team reviews all reports within 2 business days.

Yes. All payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We never store your credit card details on our servers. Account data is encrypted in transit and at rest.